Q: The photos on the website have watermarks. Will these show up on the final product?
A: There will be no watermarks on the final piece which you purchase.
Q: What is your refund policy?
A: All pieces are insured for damage in transit. If damage occurs, please phone or email to discuss how to proceed. Photos of the damaged packaging and artwork will need to be provided.
Q: How do I receive my artwork?
A: Your location and the size of the artwork will depend on whether the package is sent via Australia Post or courier.
Q: There is a photo in the gallery or on the Facebook page that does not appear in the shop. Can I get this photo?
A: Yes. Send me an email at ky@kirstieyoung.photography. We can discuss the tone of the finished piece – its size and paper style. There is no extra charge for this.
Q: I like a photo in the shop, but it’s the wrong size for my space. Can I get the same artwork in a size that suits me?
A: Certainly. However, there is one caveat. Some images will not look so good if enlarged beyond a particular size. We can talk about what your needs are and preferred sizing before moving forward.
Q: I love your artwork but live in a rental property which does not allow hooks etc to be put into walls. How can I have some of your images in my home?
A: 3M Command strips are perfect for hanging lightweight images – prints or foam core mounted images. Your local framer can mount photos for you.
Q: Can I have an image printed on canvas?
A: Yes. Contact me on ky@kirstieyoung.photography with your thoughts. Canvas items will come ready to hang.